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Customer Review

Reviewed in the United Kingdom on 15 April 2019
dropped to two Stars because of the terrible attitude of amazon staff, when dealing with their own brand devices.

First of all, the device itself is a nice enough form factor, light and easy to hold. Screen glare isn't a problem and it's easy to read from (easily change font and font-size it even includes an open source font for dyslexia which is a nice touch. It came logged in to my amazon account already, which again was a nice time saving touch! When I got the device I put it on charge immediately looking forward to catching up on some much needed reading. As expected It charged up quite quickly. This is where the fun ended however....

The advertised "weeks of reading time" is not very accurate. After just 24hrs (about 4-5 hours of reading) the device was at 52% battery, amazon support were brash and very unhelpful on the matter and worse still I've been unable to actually talk to anyone about the problem!

As expected, some activities eg browsing the kindle store, or uploading books and having them indexed will increase battery usage, BUT when the device is idle the battery falls at an alarming rate. I can't see how there are "weeks of reading time" on this device. The customer services were next to useless it's taken me several emails and online chats to finally be offered a replacement rather than just asking "what software version" and "have you reset the device" I'm bemused at attitude of amazon over this to be quite honest.

I'll update the review once I've tested the replacement device to see if the battery issues still exist.
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Product Details

4.7 out of 5 stars
4.7 out of 5
33,106 global ratings