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Customer Review

Reviewed in the United Kingdom on 16 August 2018
I do not have freakishly broad feet, I'm a standard fitting (size 9, G width). These boots were ridiculously narrow and far too tight to ever be comfortable. If I'd been wearing anything other than thin cotton socks, say welly socks, then I would not have even been able to get these boots on at all. Which is a shame as they did appear well made and good quality. The two stars were knocked off because of the horribly poor sizing.

The rest of my dissatisfaction relates to Amazon (for once!) and the delivery/returns process:

I selected the usual "prime next day" delivery but for some unexplained reason on the day the boots were meant to be delivered the status magically turned to "terribly sorry these have been delayed" or words to that effect and explaining it could be a couple of extra days to deliver. As it turned out they still turned up on the correct day, i.e. next day. Normally, in my experience, Amazon are much better than the "It's coming....no it's not....yes it is...."

The return has been a bit of a fiasco. I buy from Amazon because I know (when necessary) the return process is simple and streamlined. I will never be asked to call a premium rate number to speak to "highly qualified" support staff who will "help" by being so awkward that I'll simply give up trying to return the goods; or follow some arcane and complex process that means I'll be guaranteed to fail in my return attempts.......however, now Amazon have something called Royal Mail Label-less returns. DO NOT USE ROYAL MAIL LABEL-LESS RETURNS!!!!

I made the mistake of not reading the small print. I just went "It's Amazon. It's Royal Mail. It'll just work....La-de-dah-de-dah...off I pop to the Post Office!." Ha! If you read the small print or learn the hard way cause you're an idiot who doesn't read the small print (like me!!!) you will find that NO Post Offices and only SOME Royal Mail Delivery Offices accept these Label-less returns. So even if you can find the one rare Royal Mail Delivery Office in your locality, and have time to pop into said Office on your way to work, at the crack of dawn, because they generally do not open all day then you may still find they do not accept Label-less returns because they do not have the special QR-Code bar-code scanner thingy.

Best advice to avoid wasting several hours of your life - go for the "drop off" option there are at least more Amazon locker locations, perhaps not as many as Post Offices, but definitely more than Royal Mail Delivery Offices.

Overall the experience has not been up to Amazon's usual standards.
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Product Details

4.4 out of 5 stars
4.4 out of 5
597 global ratings