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Customer Review

Reviewed in the United Kingdom on 24 January 2019
Had one of these before and it was great, still looked new after almost 2 years of wear. Bought the green one as my son had outgrown the old one, and he started to wear it at the end of October 2018. The zip was a bit stiff, seems to be small bit of green stitching on the bottom of the zip that meant you really had to pull hard. Didn't affect use though. Come January and all the stitiching umderneath the arm has come undone all along the sleeve. The wadding inside has all shifted after washing as per instructions and there are big lumps all over the back where it has balled up. I'm sure it must just be a defective coat that has been very badly sewn, as the other one of the same design was so good. Unfortunately have been messed about by this seller. First of all it was they would only send a replacement once they received the old coat back.... so expected us to either purchase another coat or let him walk around in winter without one! Then after many weeks of phone calls and Amazon getting involved they said we could have a refund and to send back the coat. Due to the state of the coat we have had to buy another now anyway so agreed to this. Was told we would be emailed the return label, only for them to then turn around and say they won't refund after all as it is past the refund date. Seems this seller thinks it is acceptable for a coat to be falling apart after 2 months of wear. Would never buy from them again!
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1.0 out of 5 stars Poor customer service!
By Steven on 24 January 2019
Had one of these before and it was great, still looked new after almost 2 years of wear. Bought the green one as my son had outgrown the old one, and he started to wear it at the end of October 2018. The zip was a bit stiff, seems to be small bit of green stitching on the bottom of the zip that meant you really had to pull hard. Didn't affect use though. Come January and all the stitiching umderneath the arm has come undone all along the sleeve. The wadding inside has all shifted after washing as per instructions and there are big lumps all over the back where it has balled up. I'm sure it must just be a defective coat that has been very badly sewn, as the other one of the same design was so good. Unfortunately have been messed about by this seller. First of all it was they would only send a replacement once they received the old coat back.... so expected us to either purchase another coat or let him walk around in winter without one! Then after many weeks of phone calls and Amazon getting involved they said we could have a refund and to send back the coat. Due to the state of the coat we have had to buy another now anyway so agreed to this. Was told we would be emailed the return label, only for them to then turn around and say they won't refund after all as it is past the refund date. Seems this seller thinks it is acceptable for a coat to be falling apart after 2 months of wear. Would never buy from them again!
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Product Details

4.6 out of 5 stars
4.6 out of 5
3,112 global ratings