Top critical review
Last time I buy clarks
Reviewed in the United Kingdom on 14 May 2020
Not having had a pair of Clarks since I was a child and thinking about the days I scrambled about everywhere in my 'Big Grippers' which also came with a big red rubber key ring I would brandish to anyone and everyone whether they were interested or not, I stumbled across these Chelsea boots.
I remembered how comfortable my childhood shoes used to be and decided to purchase these as they were just what I was after anf I was safe in the knowledge that it was a brand known and prided for snug and pleasant fit....or so I thought.
Once they were delivered I eagerly opened the box thinking all along that I had finally purchased something in my life which fit my age!
I have to admit, I loved the look of the boot but the leather looked coarse, almost scratchy or unfinished but still, it added a little to the look. I tried them on, expecting to swathe my little piggies in cottonwool clouds direct from shoemakers heaven.......and I did, for a whole second whilst I was listening too much to my brain rather than what my feet were telling me!
Once the nerve pulses from my feet finally pounded the blissful expectation of memory out of my brain I finally realised that these weren't the ambrosia of the foot world I had been expecting. They weren't initially uncomfortable, they were....well, just ordinary and a little hard. Again I convinced myself that maybe I just needed to wear them in a little bit, maybe that coarse, stratchy looking leather would give a bit over time and mould itself around my feet.
I went out, putting the underwhelming experience of my new boots (so far) behind me. Yes I walked a little in them, yes I had them on for a couple of hours, I had noticed that my feet were actually starting to hurt, not ache, actually hurt, it was painful to walk. I decided that I should sit down for a while and frequented a rather lovely watering hole. Once I'd sat down I realised that my skin was starting to itch, above the ankle where the top of the boot ended. I leant over to give myself a bit of relief and that's when I noticed - on both legs, the coarse leather was actually abbasive and had cut me in a circle all the way around where the top of thd boot had met my skin.
Im quite accustomed to wearing boots and this was abnormal for thd length of time I had Bern wearing these, I'd tied them up properly too, they weren't too tight and they weren't slack either so they shouldn't have rubbed.
I wrote to customer services to enquire if anyone else had similar experience with these boots and to give some friendly feedback so that hopefully they could prevent this happening to other customers in the future with this particular model or any future products they develop. Now - this is the bit that really annoyed me because when I wrote to Clarks, it wasn't a letter of complaint, it was a inquiry as to whether or not other people had similar experience, could it be that I have a sub standard pair - it happens I'm sure, it was what I tried to ensure wad a warm and friendly natured email. I sent photos of the marks and cuts I'd received from wearing these boots but wasn't looking to gain from anything. How long did I have to wait for a reply?........ I'm still waiting!!!!!!!!
Sorry but these boots have since walked their way to the bin, I'm disgusted by Clarks now. Never agsin will I trust this manufacturer when they can't reply to a simple email!