Top critical review
Skechers Quality Takes a Nosedive
Reviewed in the United Kingdom on 31 July 2020
These are my fourth pair of Skechers shoes and in addition I have a pair of Skechers trainers. Up until now I have always been very pleased with their products - but not anymore. I bought a pair of Diameter Murilo shoes last August and 10 months later the stitching has come undone/worn away on the outside edge of the left shoe. The right shoe is fine. Skechers shoes aren't cheap, these cost over £60, so you would expect some quality.
To make matters a whole lot worse, I've tried contacting their 'Support' area in their customer services, twice now. The first time they issued a ticket to acknowledge that they'd received my comments. Basically these shoes are not 'fit for purpose'. I would hope that they would be in touch to offer either a) an offer to repair them, b) an offer to replace them, or c) a refund, or at least partial refund. But after over two weeks nothing, zilch, deafness. This is the first time that I have had to contact their 'customer services' and to say that I'm unimpressed is an understatement. I show a picture of the sole only to show that the shoes aren't severely worn. My past Skechers have been replaced because they genuinely wore out. The hard wearing soles got worn out. Fine, that's when you replace a pair of shoes, not after 10 months because the stitching has worn out.
Sadly, this experience has left me NOT wanting to buy Skechers shoes in future. Not all things from the US are worth having!!