Deliveries from Amazon Logistics

Amazon Logistics is Amazon's delivery service. Orders dispatched by Amazon Logistics display 'Delivery by Amazon'.

Tip: On-Road Incident Emergency Hotline:

Safety is our top priority. Most deliveries make it to customers without issue. We're ready to support you during an emergency involving Amazon Logistics and Amazon Flex delivery drivers. If you witness or experience a serious on-road incident involving a delivery driver:

  1. Secure your own safety.
  2. Call 999 for police or emergency medical services.
  3. Report the incident to Amazon by calling +44 808 164 6718 to receive immediate assistance.

Our technology and logistics platform allows delivery companies across the UK to deliver parcels seven days a week. This platform compliments our current delivery partners. Amazon Logistics provides additional capacity for customers to enjoy Amazon Prime's next day delivery benefits.

Find the order that you want to track and select Track Package in

Delivery Information

If no one is at the address, we'll post the parcel through your letter box, leave it in your preferred safe place, or deliver to a neighbour. We require a signature on delivery for all parcels valued at £100 or more.


During checkout, on the Review your order screen, you'll see What if I am not in under your delivery address. Select Tell us where to leave your package to nominate a preferred neighbour or to select a safe place for delivery. To apply to all future orders to this address, check the Use these preferences for all future deliveries to this address box. Some orders aren't eligible for unattended delivery.

Certain items are age restricted. By ordering these items, you declare that you are 18 years of age or over. We require a valid photographic ID and a signature of the recipient on delivery. We won't leave these items at a neighbour’s address or in a safe location. We can't dispatch to a locker or pick-up point. If you provide a commercial address or residential block of flats, the person receiving your parcel must provide a valid ID. If they can’t, the parcel is returned for redelivery the following day. All information that we receive about customers is treated in accordance with our Privacy Notice

If we can't deliver your parcel on the first attempt, we'll reattempt delivery up to four more times. You can select a redelivery date via Track Package in Your orders. If your order is eligible for redelivery, you can select the Request reschedule link. If we can't deliver the parcel, it will be returned to our Fulfilment Centre and we'll give you a refund.

Note: We only deliver to commercial addresses Monday to Friday.

The tracking sometimes shows that we delivered your parcel, but you don't have it. Check if the parcel is in secure location or with one of your neighbours. You can visit our Help Page for more information. If you've checked these places, and you still can't locate your parcel, Contact Us.

Delivery Instructions and Access Codes

If you'd like to give the driver instructions about a safe place for leaving your parcel and you haven't entered it during checkout, you can add a delivery instruction through Your Account. Select Track Item on the relevant order in Your Orders and select Provide Delivery Instructions on the Progress Tracking page.

You can also manage your delivery address for future orders through Your Account. Just go to Manage Address Book, select Change and provide the address type (residential or commercial) or security access code, as necessary. This information is saved and applies to any future orders that you place.

Weekend Delivery Preferences

When adding a new address, you can choose weekend availability preferences under Optional Delivery Preferences.

You can also update an existing address with weekend availability preferences by visiting Your Account. Go to Manage Address Book under , select Change and then choose the most appropriate options for your address.

Addresses with no weekend availability preference set receive deliveries seven days a week. Addresses with Saturday and Sunday deselected in Weekend Availability preferences receive deliveries on weekdays only, excluding holidays.

Email Notifications

You receive an email:

  • When we dispatch your parcel.
  • When your parcel goes out for delivery.
  • If your parcel is in a secure location.
  • If your parcel is with a neighbour.
  • If a delivery attempt is unsuccessful.
  • If the driver has difficulties locating the address.

If you sign up for Text Trace or Mobile App notifications, you'll also receive updates on your phone or other mobile device.

Customer Service

Amazon Customer Service handles all enquiries for our deliveries.

You can Contact Us to reschedule a delivery, request a redirection or with any other queries that you may have.

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