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Customer Review

Reviewed in the United Kingdom on 17 June 2021
The product arrived late and was not as described, they were not 'heavy', unless they were going off 3 in a packet. I was dubious if they were actually genuine and not fakes. When I rang them the person was rude, loudmouthed and very unhelpful. She wanted me to prove they were not heavy! I said that as the seller had not defined the description I was entitled to my own interpretation. Eventually they agreed to refund me and emailed me a return 48hr tracked label. When the refund did not appear I contacted them again and they asked me again to confirm the weight! I think they deliberately delayed refunding my money. If I could leave less than 1 star I would. If the company reads this take note that your customer service is non existent, your staff are rude and unhelpful and your products are not as described. I was polite and respectful throughout but that was not reciprocated. Selling is a two way process!!!!
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