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Customer Review

Reviewed in the United Kingdom on 31 August 2019
I bought these shoes 8 weeks ago and loved them finding them comfortable and cool in hot weather but giving better protection than open-toed sandals. I was extremely disappointed when after only 8 weeks I noticed that the lycra material that joined to the back strap on the heel of one shoe had pulled away at the stitching and there was a small hole. I checked the other shoe and noticed that the same thing was happening to a lesser extent. There seems to be a design fault with the wrong material being used in the wrong place. The shoes had not been worn on heavy terrain and I had only done about 15 miles in them so the marketing slogans "Step into an all-around adventurer," and "Multi-sport outdoor shoe," seem inappropriate. It is obvious from my photo that the shoes look new but the other photos show the fault. I tried posting the photos but for some reason they are not showing on here. The well-known store that I purchased them from agreed and gave me a full refund.

I tried putting a review on Keen's website but it has not appeared so just goes to show you can't always trust reviews on manufacturer's websites.
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