Select Your Cookie Preferences

We use cookies and similar tools that are necessary to enable you to make purchases, to enhance your shopping experiences and to provide our services, as detailed in our Cookie Notice. We also use these cookies to understand how customers use our services (for example, by measuring site visits) so we can make improvements.

If you agree, we’ll also use cookies to complement your shopping experience across the Amazon stores as described in our Cookie Notice. This includes using first- and third-party cookies, which store or access standard device information such as a unique identifier. Third parties use cookies for their purposes of displaying and measuring personalised ads, generating audience insights, and developing and improving products. Click ‘Customise Cookies’ to decline these cookies, make more detailed choices, or learn more. You can change your choices at any time by visiting Cookie Preferences, as described in the Cookie Notice. To learn more about how and for what purposes Amazon uses personal information (such as Amazon Store order history), please visit our Privacy Notice.

Customise Cookies

Customer Review

Reviewed in the United Kingdom on 11 July 2020
Updated review;
I originally had some concerns about the item in the form of a hole around one of the centre attachment points and what appeared to be frayed stitching, so in light of this I requested to return the item which usually isn't a problem.
What I got was a lady who wouldn't accept my request to return I would of paid the postage! Customer advisor from DD was obtuse and surly she told me "there is no issue with the item (she diagnosed this with limited information) and that's how it's supposed to be it's just part of the manufacture process to end up with small holes around the attachment points and the stitching and that is why DD heat seal the inside so the hole isn't a problem" and told me the "stitching is fine" all diagnosed without a proper examination.
I Got the impression once they have your money that's it they don't want to know I suspect I was just unlucky in getting the most unhelpful advisor they had too offer that day.
I had high hopes for the item and it might still prove me wrong and serve me well but as a consumer to be told your issue is non existent and the item is fine without it being examined after you have clearly asked to return is pretty poor in my opinion even if I was wrong, I could do with another size tarp also but given the customer service experience I had with DD I think I'll steer clear of their products now.
August 2021 the tarp is still going strong it has been used in some terrible conditions really strong gusts and torrential rain and it hasn't failed yet its still going strong, I've used it more times than I count.
Customer image
1.0 out of 5 stars Edit
By joe bloggs on 11 July 2020
Updated review;
I originally had some concerns about the item in the form of a hole around one of the centre attachment points and what appeared to be frayed stitching, so in light of this I requested to return the item which usually isn't a problem.
What I got was a lady who wouldn't accept my request to return I would of paid the postage! Customer advisor from DD was obtuse and surly she told me "there is no issue with the item (she diagnosed this with limited information) and that's how it's supposed to be it's just part of the manufacture process to end up with small holes around the attachment points and the stitching and that is why DD heat seal the inside so the hole isn't a problem" and told me the "stitching is fine" all diagnosed without a proper examination.
I Got the impression once they have your money that's it they don't want to know I suspect I was just unlucky in getting the most unhelpful advisor they had too offer that day.
I had high hopes for the item and it might still prove me wrong and serve me well but as a consumer to be told your issue is non existent and the item is fine without it being examined after you have clearly asked to return is pretty poor in my opinion even if I was wrong, I could do with another size tarp also but given the customer service experience I had with DD I think I'll steer clear of their products now.
August 2021 the tarp is still going strong it has been used in some terrible conditions really strong gusts and torrential rain and it hasn't failed yet its still going strong, I've used it more times than I count.
Images in this review
Customer image
Customer image
43 people found this helpful
Report abuse Permalink