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Customer Review

Reviewed in the United Kingdom on 13 November 2019
Update (4/3/2020): I am now operating the Eero pro in Bridge Mode. This means that my ISP router is providing the network service and the management overhead is gone. If Eero Secure was available in the UK (it isn’t), this would stop it from working. It also disabled the recently made available HomeKit Integration.

I would still like Eero to enable PPPoE so that I can do away with Homehub, but this is working nicely for me now (including Sky Q and BT TV). Good range, coverage, amazing speeds (250mbps on a 300mbps connection) and excellent mesh functionality. I also agree with other reviewers that browser based interface would be a nice feature addition.

Most UK ISPs use PPPoE to authenticate users to their network, this is commonly used by DSL which if you have an OpenReach connection you will be using. Eero does not support PPPoE, which means you need to place it behind another router which leads to issues with NAT (the translation that a router carries out between public (Internet) and private (Home Network) addresses). This has stopped Sky Q from working in my house for On Demand, but I have seen vastly improved WiFi Speed and coverage in a congested WiFi area (3 story town house in city).

PPPoE support has an open request on the Eero support forums as a feature, but it has been open for over 2 years! Considering PPPoE and DSL are the two primary connectivity technologies in the UK, I am shocked that this has not been fixed before Eero was launched in the UK! My advice is, its not simple - if you're a pro IT (which I am) then feel free to experiment, but for users looking at a simple plug in and go solution look at alternative Mesh solutions which support PPPoE and avoid the hassle of managing double NAT.
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Product Details

4.4 out of 5 stars
4.4 out of 5
824 global ratings