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XCover - UK
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XCover - UK
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Return Policy: Returnable until Jan 31, 2022
For the 2021 holiday season, returnable items purchased between November 1 and December 31 can be returned until January 31, 2022
Add Extra Protection? Check if this cover meets your needs
Please ensure the cover is suitable for the item you purchased on Amazon within the last 30 days. Find details below.

XCover, 2 years Product Protection Cover for Luggage from £250 to £299.99

Price: £17.35
Terms & Conditions: click here
Insurance Product Information Document: click here

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  • XCover's Product Protection provides coverage for a large range of products. Product Protection expands and extends the warranty from the manufacturer and covers damages, stains, mechanical/electrical breakdowns, cracks and other types of damage that aren’t covered elsewhere.
  • XCover will arrange a technician to repair your product from our mail-in service or in your home or we’ll either replace it or reimburse you with a payment into any bank account worldwide.
  • Fully digital claim process backed by 24/7 multilingual call centre, easy online claim filing and instant payment of approved claims. XCover aims to complete 95% of claims and settle payments within 3 days.
  • This policy does not cover any loss or damages sustained during transit to your address, any pre-existing damage or general wear and tear, any cosmetic damage or any policy excess.
  • Cancel anytime within 45 days of the estimated shipping date for a full refund. Cover is for UK residents who are over 18 years old. For a full product description, please read the Insurance Product Information Document and policy terms and conditions by following the link(s) provided. Please note that another insurance product which has different terms might be available on our website when accessed on a laptop or desktop PC.

Product Description

Protect your purchase with XCover.

XCover's simple, fast and stress-free repair and replacement process delivers peace of mind if your item incurs accidental damages that aren’t covered by the manufacturer's warranty.

We Protect All Your Favourite Amazon Items

Better Coverage, Zero Worries

XCover provides repairs or replacement of products for eligible reasons. Repairs are handled by licensed local technicians who will fix damaged products in your home, at a local repair shop or, for mail-in repairs, in one of our service centres. In the event that a product can’t be repaired, XCover will replace it or reimburse you with a payment into any bank account worldwide.


XCover policies don’t cover any loss or damage sustained during delivery to your address, any pre-existing damage or general wear and tear, cosmetic damage or any policy excess.

coverage timeline

Frequently Asked Questions

How do I add XCover Protection and why do I need it?

As an authorised seller on Amazon, XCover.com provides peace of mind to over 3 million customers globally — with an average 4.8 out of 5 stars from thousands of reviews on Google and Trustpilot. Our simple, fast and stress-free repair and replacement process helps restore your item quickly should it incur damages or defects that aren't covered by the manufacturer's warranty. You can add XCover Protection for a specific item on the Amazon listing page for the item itself.

Who is XCover.com?

XCover.com is owned by Cover Genius who was recently recognised by the Financial Times as the #1 fastest growing company in a 2020 study. Cover Genius won several EU and UK awards with recognition from leading UK publications Insurance Post and Insurance Times.

How do I make a change, cancel or get a refund for my XCover Protection?

You can cancel your XCover protection at any time. Refunds are available for 45 days after the estimated delivery date. You can cancel your XCover Protection by logging in to your XCover Account (check your emails to set this up). When you cancel your XCover policy we process your refund instantly but please allow time for Amazon and your card issuer to process your refund, which could take 14 days. If you have a continuous policy that is paid monthly, log in to your Amazon account and go to amazon.co.uk/yms. Find your XCover policy, click ‘Manage subscription’ and you can cancel there.

What do I get with XCover Protection?

With XCover Protection, you get full protection for accidental damages. For specific details about your policy, check the wording that shows when you order on Amazon, or, if you have purchased XCover Protection, login to your XCover Account (check your emails to set this up).

How do I file a claim?

Please visit xcover.com/claim to start the quick and hassle-free claims process. All you need to do is fill out a quick form to let us know what’s wrong with your product. Our dedicated team at XCover aims to complete 95% of claims within 3 days of claim lodgment, so keep a close eye on your emails to ensure there’s no delay. Find out more at xcover.com/help.

My item is damaged. Do I go to the Amazon seller, the manufacturer or XCover.com?

Firstly you will need to set up your XCover Account (check your emails to set this up) then make a claim via xcover.com/claim. Our friendly team aims to complete 95% of claims within 3 business days. On rare occasions, after assessment we may request that you return your item to Amazon for replacement under manufacturers warranty. If there’s an issue with returning the item to Amazon we will mark your claim as urgent and process it straight away. Alternatively we will provide further instructions for repair or replacement.

Does XCover Protection cover items that are damaged during delivery?

You can request a replacement or return an item from Amazon if the item is damaged during delivery. To get started, log in to your Amazon account and view your order history. From here you can access Return Support.

How do I retrieve my XCover Protection policy documents and invoice?

To view your policy documents, wording and invoice, log in to your XCover Account via the account set up link provided in your confirmation email. We don’t post these documents via mail or with your item.

Important information about your insurance intermediary

Amazon EU S.a.r.l. ("AEU"), a private limited liability company (société à responsabilité limitée) registered with the Luxembourg Register of Commerce and Companies under number B101.918 whose registered office is 38, Avenue John F. Kennedy, L-1855 Luxembourg, is authorised by the Commissariat aux Assurances in Luxembourg to act as an insurance intermediary (courtier d’assurance) and registered under number 2019CM003. You can check this registration on the website of the Commissariat aux Assurances (7, boulevard Joseph II, L-1840 Luxembourg) at www.caa.lu or by calling the Commissariat aux Assurances at +352 22 69 11 1. AEU is also deemed authorised and regulated by the Financial Conduct Authority to act as an insurance intermediary in the UK. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authority’s website. AEU is included in the UK Financial Services register, available at www.register.fca.org.uk under reference number 834945.

AEU, in its capacity as intermediary, is acting on your behalf when facilitating insurance arrangements in the marketplace. AEU has selected Fortegra Europe Insurance Company Ltd to provide, and Cover Genius Limited to administer, insurance covering certain relevant products sold on the marketplace. This policy is provided according to your stated needs and requirements based on the selection you have made. AEU is not giving a personal recommendation or advice in relation to the insurance, but is merely providing information about the policy. You must decide if this policy is suitable for you. You do not pay a fee for the insurance distribution services. AEU receives a commission from Cover Genius Limited, which is a percentage of the insurance premium and Cover Genius Limited receives compensation from Fortegra Europe Insurance Company Ltd for distributing and administering the insurance policies. Please inform us if you have a complaint regarding our brokerage services by visiting www.amazon.co.uk/gp/help/customer/contact-us. If your complaint is not resolved to your satisfaction, you may within 6 months of our final decision refer the matter to the Financial Ombudsman Service by telephone on 0800 023 4567 or on its website www.financial-ombudsman.org.uk.

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Product details

  • Date First Available ‏ : ‎ 31 Mar. 2021
  • Manufacturer ‏ : ‎ XCover
  • ASIN ‏ : ‎ B091Y1R7WJ
  • Item model number ‏ : ‎ AMZNUKLUGGAGE02250
  • Country of origin ‏ : ‎ United Kingdom