Top critical review
Excellent quality jeans but VERY poor service....
Reviewed in the United Kingdom on 10 September 2019
Delivery took 8 days which is considerably better than the estimate. Also, at just less than £30 (including the import contribution), these are excellent value - especially when compared with UK high street prices!
They are true quality Wrangler jeans made with heavy denim. The 'relaxed fit' is not usually available in the UK but is comfortable for normal day to day wear. IMHO, they look good too - even if they're not the height of fashion!
My only word of caution is that they are a tad larger than jeans of the same size in the UK. I'd say about 1" longer in the leg and 0.5" in the waist. So, take note when ordering.
The fit was good for me and I am very pleased indeed. So much so, I have just placed another order for a black pair!
I purchased a second (black) pair only to receive a pocket computer game instead! Amazon Global refused to replace the item and said I had to wait for completion of a return (to the US) to get a refund. They couldn't even offer a prepaid Return Label! There followed a terse discussion until I was given an immediate refund. Hence my change of rating to 3 stars. That is NOT good service - mistakes can happen but a prompt remedy is the least Amazon Global could do.
My next try wasn't even shipped (for unexplained reasons). Alas, my card had been immediately debited so I had to claim and await a refund (which is rather contrary to your rules Amazon - but apparently 'normal' for Amazon Global purchases)! Beware......
3rd time lucky! My second pair of Wranglers finally arrived. The jeans are again excellent quality and a good fit. If Amazon Global could get their act together I'd be very happy - 4 orders to get 2 pairs of jeans from the USA is terrible.
Be aware that the rules and regulations imposed on Amazon Global sales are at best dubious. Your contract is with Amazon UK (who made the sale) and no one else. As such, you are protected by the Sale of Goods Act and by (currently) EU law. As such, you CANNOT sign your rights away - as some of the terms 'imposed' may well constitute an illegal contract. If you get poor service, fight for your rights! Alas, that shouldn't be necessary, but.............................
I have now had my 5th request for a review (all requests received AFTER I wrote this review). Amazon have gone down hill rapidly and are awful..... If you email customer service, do not expect anything other than the most puerile response.