i would have given this jacket a 5 star if it wasn't for Roman customer service and the matter of the fading dye , the first khaki jacket arrived quickly which i was delighted till i opened the parcel to find a lovely jacket with yellow lines matching how the jacket hanged and folded in places on the hanger in their warehouse and 2/3 rd of the middle of the collar was yellow too. this jacket should not have been sent to anyone, needless to say i returned it and ordered another one in the hope it would be ok.
on receiving the second jacket it was much better apart from the fading on the collar again, i emailed customer service to be told this is part of the design fobbing me off, when i argued my point i received a reply saying if i want to return it i would have to pay for P&P since this is the second one i am returning for being faulty which is not visible to them in the image i sent, implying i am being too fussy.
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Customer reviews
i would have given this jacket a 5 star if it wasn't for Roman customer service and the matter of the fading dye , the first khaki jacket arrived quickly which i was delighted till i opened the parcel to find a lovely jacket with yellow lines matching how the jacket hanged and folded in places on the hanger in their warehouse and 2/3 rd of the middle of the collar was yellow too. this jacket should not have been sent to anyone, needless to say i returned it and ordered another one in the hope it would be ok.on receiving the second jacket it was much better apart from the fading on the collar again, i emailed customer service to be told this is part of the design fobbing me off, when i argued my point i received a reply saying if i want to return it i would have to pay for P&P since this is the second one i am returning for being faulty which is not visible to them in the image i sent, implying i am being too fussy.
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Reviewed in the United Kingdom on 10 August 2020
on receiving the second jacket it was much better apart from the fading on the collar again, i emailed customer service to be told this is part of the design fobbing me off, when i argued my point i received a reply saying if i want to return it i would have to pay for P&P since this is the second one i am returning for being faulty which is not visible to them in the image i sent, implying i am being too fussy.
sun damaged item
By Amazon Customer on 10 August 2020
i would have given this jacket a 5 star if it wasn't for Roman customer service and the matter of the fading dye , the first khaki jacket arrived quickly which i was delighted till i opened the parcel to find a lovely jacket with yellow lines matching how the jacket hanged and folded in places on the hanger in their warehouse and 2/3 rd of the middle of the collar was yellow too. this jacket should not have been sent to anyone, needless to say i returned it and ordered another one in the hope it would be ok.By Amazon Customer on 10 August 2020
on receiving the second jacket it was much better apart from the fading on the collar again, i emailed customer service to be told this is part of the design fobbing me off, when i argued my point i received a reply saying if i want to return it i would have to pay for P&P since this is the second one i am returning for being faulty which is not visible to them in the image i sent, implying i am being too fussy.
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Reviewed in the United Kingdom on 21 June 2020
Size Name: 18Colour Name: BlueVerified Purchase
Greatl
By Charlene Barzey on 21 June 2020
It's just right
By Charlene Barzey on 21 June 2020
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Reviewed in the United Kingdom on 27 May 2022
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